Aftersales Coordinator

Ready to be the calm, competent hero who keeps new boat owners smiling instead of sinking under warranty chaos? This role sits at the heart of the customer journey — the first three years of ownership — where great service matters most. If you thrive in a fast-paced, solutions-focused environment and love making things happen, this one’s for you.

The Role
Your mission is simple: deliver outstanding customer satisfaction by handling warranty support with confidence, professionalism, and speed. You’ll be the main point of contact for all warranty concerns, ensuring every issue is investigated properly, resolved efficiently, and communicated clearly.

Key Responsibilities

• Act as the single point of contact for warranty queries during the first three years of ownership.
• Gather detailed technical information to assess claim validity and identify the correct fix.
• Process warranty claims with factories, including ordering and tracking parts.
• Build strong relationships with contractors and factory teams to ensure smooth, professional service delivery.
• Coordinate global logistics, local service partners and technicians for support visits.
• Brief technicians and subcontractors so they fully understand the issue, solution and timeline.
• Keep customers updated throughout, maintaining accurate progress on Ancasta’s interactive Aftersales App.
• Maintain excellent administration — ensuring all warranty costs are correctly recharged.
• Handle disputes calmly and professionally.
• Escalate issues promptly to your line manager when needed.
• Deliver consistently warm, polite and flexible customer service to enhance the overall ownership experience.

Person Specification We’re looking for someone who brings:

• Recent, relevant Aftersales/Warranty experience within the marine leisure industry.
• Solid understanding of boat repair and warranty processes.
• Excellent written and verbal communication skills.
• Sharp attention to detail and the drive to see every task through to completion.
• Confidence to work independently and collaboratively.
• Strong IT skills and the ability to juggle multiple systems.
• A hardworking, energetic, positive team spirit.

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