We’re working with a cutting-edge player in the clean maritime tech space that’s redefining wind propulsion in commercial shipping. Their advanced systems are already helping shipowners cut fuel use and emissions and with ambitious plans to scale globally, they’re now looking for a skilled Aftersales Manager to take the lead on their aftersales support strategy.

This is a pivotal, senior-level position where you'll take full ownership of the aftersales function, working across global markets to ensure first-class service delivery. From process optimisation and customer relationships to team leadership and compliance, you'll play a key role in driving operational excellence and building long-term trust with customers.

Key Responsibilities

• Develop and continuously improve robust after-sales processes, protocols and quality standards
• Manage multiple global service projects simultaneously, ensuring rapid fault diagnosis, issue resolution, and minimal vessel downtime
• Collaborate with international technical teams to handle equipment failures, customer queries and service escalations
• Maintain strong, ongoing relationships with shipowners, yards, agents and service partners – acting as a trusted technical point of contact
• Organise technical training for clients on system use, maintenance and emergency protocols
• Oversee spare parts management, supplier coordination and service cost control
• Lead and mentor a growing after-sales service team, driving a culture of technical excellence and customer-first thinking
• Ensure full compliance with maritime regulations (IMO, ISO etc.) and prepare detailed reports on service performance, customer satisfaction and market trends

You’ll need a strong marine engineering background (Mechanical, Electrical, Automation or Naval Architecture), with extensive experience in marine equipment aftersales. Hands-on troubleshooting and commissioning skills are essential. 

This is a unique opportunity to join a fast-growing, forward-thinking maritime business with serious ambition and a product that’s gaining real momentum. 

For more information, contact Jo at jo.priestley@marineresources.co.uk/07776 598452 or Suzie at suzie.brushett@marineresources.co.uk


 

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