Warranty Manager

Salary £25000 - £30000 per annum
Job type Permanent
Discipline Administration,
Reference J9141
We are looking for a Warranty/aftersales advisor to join a well-established motor and sail boat dealer based in Burseldon/ Hamble. The company is currently in an exciting period of growth and expansion to ensure they continue to be an industry leader within their sector across the UK.  
 
They are offering a competitive salary, room to progress and opportunity to work with an industry leading company.
 
This role would suit someone who is hard-working, admin wizz and has a passion for the marine industry, specifically the larger yacht sector. A French speaker would also be a fantastic plus but absolutely not essential! What is essential is the ability to liaise with customers and OEM suppliers on a face-to-face level and also a ‘want to help’ mentality and an outgoing proactive nature.
 
Purpose of the role:
Using a strong customer ethic, to manage the warranty process for sail and power boats ensuring all claims are accessed and processed efficiently and effectively, balancing commercial common sense and customer service.
 
Key objectives:
  • Manage all warranty for sail and power boats sold across a multiple of brands. Sold by the brokerage.
  • Liaise with the factory to ensure regular feedback is given to them
  • Manage the system to ensure all documentation is correct and efficient
  • Organise and manage any third-party contractors to ensure repairs are carried out on time and to quality.
  • Work with the after sales team to support their work and be willing to roll up your sleeves to ensure customers receive their boats on time.
 
Key Skills:
  • Ideally, a strong boating background preferably with warranty/aftersales experience (not compulsory)
  • Excellent customer service ethic and warmth
  • Strong communication and interpersonal skills
  • Good IT skills and experience
  • Ability to remain calm under pressure
  • Confident, with good negotiation skills
  • Mature and resilient
  • Organised with attention to detail
 For a confidential conversation please contact Jo Priestley 02382 024275 or Oliver Wells on 07458 040285

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