Technical Customer Support - Electrical Systems

Location Southampton
Salary Competitive
Job type Permanent
Discipline Administration, Engineering
Reference J8725
Do you have experience with electronic systems? Do you enjoy building relationships and connecting with customers?
 
We have a permanent position available for Technical Service and Support at a well established and growing Marine Distribution company! They have nationwide coverage in the UK and Ireland.
As part of their plans for growth they are expanding their well-established technical team based in Southampton and you will be key in their passion for supporting their customers.
 
ROLE: 
This full-time Technical Service & Support person will assist all customers with technical enquiries.
A sound technical knowledge of boat equipment including a good understanding of boat electrical, electronic and mechanical engineering would be advantageous.
 
RESPONSIBILITIES: 
  • Assist Technical Manager and provide technical support to our Internal Sales Team
  • Provide Customer technical support and answer enquiries via phone, at our trade counter and by email
  • Manage Returns and Warranty Procedures – Test units on site & arrange replacements/repairs as required.
 THE IDEAL CANDIDATE: 
  • Has experience of Electrical & Electronic systems
  • Is able to build positive business relationships with all customers
  • Is experienced in a customer service role
  • Shows excellent communication skills both verbally and written
  • Is highly organised, competent in multi-tasking, self-motivated and has strong attention to detail
  • Is proficient in Microsoft Office 365
  • Demonstrates a flexible attitude and is a good team player
  • Has B2B customer experience
 
If this sounds like a good fit for you, please contact me directly at Stephanie@marineresources.co.uk OR call 02381 680 502

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