Customer Service/Credit Controller

Location Southampton
Salary £25000 - £27000 per annum
Job type Permanent
Discipline Administration, Ports & Marinas
Reference J10068
We have a rare opportunity with one of our premier clients based in Swanwick. We are seeking an experienced Customer Service/ redit Controller who can build relationships with new and existing customer someone that has strong customer service experience and ability to demonstrate professionalism where understanding and empathy is needed.
As such we will welcome applications from those outside of credit control that have a strong customer service track record as well as those with a classical CC/accounts background.
You will be part of a centralised Finance function reporting to the Senior Credit Controller and Finance Manager. You will work closely with many areas of the business including the Estates, Sales and Marina Teams, providing accurate and timely processing of accounts receivable and finance administration.
Thanks to the structure of the organisation, our client has a unique long-term vision on all their projects and developments with a true heartfelt message at its core, with all profits going towards good causes. They are without a doubt one of the leading clients in this space.
The ideal candidate highly organised, extremely customer focused when handling potentially tricky situations and an ability to build key relationships.
Key Responsibilities
  • Calling customers to chase outstanding amounts. Handle customer account queries by telephone and email empathetically and professionally.
  • Ensuring accurate accounting records are kept for all tenants and the collection of all rents and service charges
  • Processing contract terminations, contract transfers and other contract changes as necessary in accordance with group policy.
  • Administration and processing of the Debt Collection Process including invoicing, receipting, DD processing and reminder letters
  • Contract administration
For a confidential conversation please contact Jo Priestley on 07776 598452 or Oli Wells on 07458 040285

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