Aftersales Manager

Location London
Salary £65000 - £75000 per annum
Job type Permanent
Discipline Equiqment, Engineering
Reference V-43996
We’re working with a cutting-edge player in the clean maritime tech space that’s redefining wind propulsion in commercial shipping. Their advanced systems are already helping shipowners cut fuel use and emissions – and with ambitious plans to scale globally, they’re now looking for a skilled Aftersales Manager to take the lead on their after-sales support strategy.

This is a pivotal, senior-level position where you'll take full ownership of the after-sales function, working across global markets to ensure first-class service delivery. From process optimisation and customer relationships to team leadership and compliance, you'll play a key role in driving operational excellence and building long-term trust with customers.

Key Responsibilities
  • Develop and continuously improve robust after-sales processes, protocols and quality standards
  • Manage multiple global service projects simultaneously, ensuring rapid fault diagnosis, issue resolution, and minimal vessel downtime
  • Collaborate with international technical teams to handle equipment failures, customer queries and service escalations
  • Maintain strong, ongoing relationships with shipowners, yards, agents and service partners – acting as a trusted technical point of contact
  • Organise technical training for clients on system use, maintenance and emergency protocols
  • Oversee spare parts management, supplier coordination and service cost control
  • Lead and mentor a growing after-sales service team, driving a culture of technical excellence and customer-first thinking
  • Ensure full compliance with maritime regulations (IMO, ISO etc.) and prepare detailed reports on service performance, customer satisfaction and market trends
You’ll need a strong marine engineering background (Mechanical, Electrical, Automation or Naval Architecture), with 10+ years’ experience in marine equipment after-sales, including a minimum of 3 years in a management role. You’ll also be confident liaising with shipyards, OEMs, and classification societies.

This is a unique opportunity to join a fast-growing, forward-thinking maritime business with serious ambition and a product that’s gaining real momentum. If you're a service leader ready to make an impact and have the experience to back it up, we’d love to hear from you.

For more information, contact Jo at jo.priestley@marineresources.co.uk/07776 598452 or Suzie at suzie.brushett@marineresources.co.uk
 

Marine Resources Recruitment Ltd acts as an employment agency for permanent and fixed term contract recruitment and as a recruitment business for the supply of contract workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.