Aftersales Coordinator

Location Southampton
Salary £32000k +
Job type Permanent
Discipline Sales and Marketing, Ports & Marinas
Reference J9151
Marine Resources are proud to be supporting our client in their search for an Aftersales Coordinator due to continued growth of the business.

Working within the Aftersales and commisioing team, you will be in a supportive environment undertaking a range of duties looking after a number of vessels and clients.

Having a large growing fleet of both motor and sail yachts around the world, they have a great infrastructure in dealing with warranty work which will you will be a key point of contact for.

You will provide the highest level of customer satisfaction, in the delivery of warranty support exceeding their expectations in terms of our professionalism, solution provision and turnaround.

Responsibilities will include but will not be limited to the following:
  • Client communication - providing a single point of contact for all warranty concerns in the first three years of new boat ownership.
  • Technical investigation - collecting as much information as possible, to determine viability of claims and the correct solution.
  • Processing warranty claims with the relevant factory, ordering and tracking parts.
  • Developing and maintaining a good rapport with contractors and counterparts in the build factories to ensure a professional and efficient service is delivered.
  • Organising worldwide logistics, local service agents and our own technicians for support visit as required.
  • Ensuring technicians and sub-contractors are fully briefed as to the nature of the problem, the proposed solution and timeframe for resolution.
  • Ensuring customers are kept fully informed of the progress and status of all work being carried out. Keeping updates current on our clients interactive Aftersales App.
  • Maintaining highest levels of administration, ensuring all warranty costs are recharged to sub-contractors or manufacturers as appropriate.
  • Settling disputes relating to warranty contract in a professional, courteous and calm manner.
  • Informing the Line Manager in the advent of an event escalating, so appropriate action can be quickly taken.
  • Maintaining a flexible, warm and polite approach towards every customer, providing the very highest level of customer service, enhancing customer experience wherever possible.

Person specification:
v Recent and relevant experience of Aftersales/Warranty within the marine leisure industry.
v Knowledge of boat repair/warranty issues.
v Excellent communication skills, both written and verbal.
v Strong attention to detail, and determination to follow a point to conclusion.
v Ability to use own initiative as well as work as part of a team.
v Good IT skills, ability to use multiple systems.
v Hard working team player, upbeat and energetic.

If you would like to be part of a fast growing company with an envious reputation, please apply!

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