Warranty Manager

Location Southampton
Salary DOE
Job type Permanent
Discipline Sales and Marketing, Boat Building
Reference J9122


Marine Resources are currently recruiting for a full time permanent Warranty Manager for an exciting position based in Southampton.

The Warranty Manager will deal with, and co-ordinate responses to requests for warranty service on new boats delivered from Southampton and Hythe.

Key Job Responsibilities
• Be the first point of contact for calls for warranty service on new yachts.
• Help co-ordinate labour, materials, sub-contractors, and other resources to resolve issues keeping clients fully informed of progress whilst setting realistic expectations of the outcome.
• Process warranty claims, identifying opportunities to recharge costs to suppliers / sub-contractors.
• Feedback and liaise with Quality and Supply Chain regarding issues of supplier poor performance.
• Identify root cause of warranty issues, and feedback into the production process the means to eliminate these issues for the future.
• Utilise 8D and other problem-solving tools to implement solutions to ongoing problems.
• Monitor cost of warranty and produce monthly / quarterly reports as required.


Knowledge
• Extensive knowledge of yacht systems including Mechanical, Electrical, Rigging and Joinery.

Skills
• Excellent IT skills such as MS Word, Excel.

Experience
• Sailing experience, or experience in yacht manufacturing and systems.

Personal Characteristics
• Excellent verbal and written communication, and interpersonal skills as this role is client facing.
• Ability to communicate and demonstrate skills with clients, employees, contractors, and the extended team.
• Self-motivated with the ability to manage and plan multiple activities effectively.
• Methodical approach to work.
• Excellent analytical and problem-solving skills.
• High level of attention to detail.
• Able to work to schedule within a fast-paced environment.
Qualifications
• No specific qualifications required.
Other Requirements
• Full driving licence
• Ability to travel to different sites / locations
Requirements

Knowledge
• Extensive knowledge of yacht systems including Mechanical, Electrical, Rigging and Joinery. Skills
• Excellent IT skills such as MS Word, Excel. Experience
• Sailing experience, or experience in yacht manufacturing and systems. Personal Characteristics
• Excellent verbal and written communication, and interpersonal skills as this role is client facing.
• Ability to communicate and demonstrate skills with clients, employees, contractors, and the extended team.
• Self-motivated with the ability to manage and plan multiple activities effectively.
• Methodical approach to work.
• Excellent analytical and problem-solving skills.
• High level of attention to detail.
• Able to work to schedule within a fast-paced environment. Qualifications
• No specific qualifications required. Other Requirements
• Full driving licence
• Ability to travel to different sites / locations


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