Service Manager

Service Manager

Are you well-organised? Are you good at engaging with customers? Would you enjoy working in a marina environment? If so, we have the perfect role for you as a Service Manager in Lymington, who will support a marina and brokerage customers with their boat maintenance and repairs. 
 
Full training will be provided to work for this family-run and popular boatyard and the ideal candidate is someone who is diligent, proactive and ready to learn. This role will require working closely with both their customers and manufacturers to provide clients with support, estimates and organising work to be carried out. 
 
RESPONSIBILITIES:
  • Following up enquiries from customers
  • Pursuing opportunities
  • Liaising with manufacturers regarding specifications
  • Viewing boats to draw up technical specifications
  • Costing labour and materials                         
  • Preparing estimates
  • Following up with customers after estimating
  • Obtaining signed orders & deposit payments
  • Scheduling work
  • Preparing project plans at both high and detailed level
  • Managing labour
  • Managing materials
  • Managing sub-contractors
  • Checking timesheets
  • Monitor and control progress against plan to ensure timely completion
  • Record and act upon quality issues and prepare rework plans
  • Monitor and control costs to ensure profitability
  • Maintain accurate up to date records
  • Sea trials
  • Familiarisation of new equipment with operator
  • Invoicing & the collection of payment
  • Continued service of the customer
  • Further duties as may be required for the effective and efficient running of the company
 
 
If this sounds like the role for you please apply, either via our website or contact
Marie-Claire directly at Marie-claire.sothcott@marineresources.co.uk.
 
 



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