Assistant Manager

Location Norwich
Salary £33,000 Per Year
Job type Permanent
Discipline Ports & Marinas
Reference J8310
Assistant Marina Manager - Norwich

We are working with one of Norfolks best know waterside tourist destinations to find an Assistant Manager This fantastic opportunity is for a friendly, customer focused individual to join their team.

Your main responsibility will be to assist the General Manager (Marina Manager) to ensure the smooth running and effective management of the site in-line with the financial, business, employee, and customer service objectives.

Key responsibilities
• Deputising and covering for the Marina Manager in his or her absence;
• To carry out planned and required work as instructed in line with company standards;
• Assist the Marina Manager with the effective management of the site's financial performance in order to achieve budgets and targets and accurately reporting on same;
• Ensuring the delivery of the highest quality of service to customers, team members, management and Directors;
• Recruiting, managing, developing and retaining high quality employees;
• Assisting the Marina Manager with the identification and exploitation of opportunities to improve profitability, revenue growth and customer service delivery;
• To support the Team Leaders;
• To ensure that legislative guidelines/regulations are rigorously followed with particular regard to health & safety and hygiene.

• To assist the Marina Manager to manage and promote a good standard of customer service and team productivity on the site.
• To deliver a high quality of service to customers, team members management and Directors;
• Supervises and coordinates work of his or her team;
• To assist the Marina Manager to maintain adequate and cost effective manning levels at the site through effective recruitment and retention of employees;
• To monitor, evaluate and enhance employee performance through the provision of regular feedback and performance appraisal, setting objectives and training, coaching and development activities;
• To assist the Marina Manager in ensuring that the fabric of the site and equipment is maintained in good condition;
• To perform monitoring activities to ensure that boats comply with the regulations and standards;
• To work using your initiative and seek guidance when necessary;
• Consults with your line manager to determine necessary repairs;
• To assist the Marina Manager in ensuring that all administrative/paperwork activities relating to the site are carried out to company requirements;
• Other duties as required by the group.

Required Competencies
Energy & enthusiasm
Required to motivate others and set an example to people within the business by exhibiting high levels of energy, enthusiasm and drive.

Flexibility, Adaptability and Change Orientation
Required to make changes to strategies and working practices in the business area in order to meet the demands of changing circumstances and business needs. Required to implement solutions to problems and develop new working practices for the team to improve efficiency and to support organisational change.

Customer Service
Required to demonstrate an understanding of customer needs and interests and to put an emphasis on achieving high levels of customer satisfaction. Also required to measure the level of customer satisfaction across the business and devise strategies and initiatives to improve service standards and to actively promote the importance of customer service within the business.

In the summer months, saturday working is essential. On offer is a career progression, a salary of £33k and BUPA healthcare and other benefits.

If this sounds like something you would be interested in then please call Marie-Claire on 07458 040285 or apply!

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