Marina Manager - Hull

Location East Yorkshire
Salary £30000 per annum
Job type Permanent
Discipline Ports & Marinas
Reference J9090
As a Waterside Manager, you are responsible & accountable for the Operational and Commercial performance of a maximum of two multi-site marinas, ensuring you maximise their sales and profitability. You will be required to lead, motivate and inspire your teams to create a world class service for every one of your customers.

The role is to drive business performance of all the individual business units in your area by supporting, mentoring, and auditing the local managers / supervisor to ensure the delivery of occupancy targets /mix & all other business income streams. Effective management on all operating costs and to improve customer satisfaction & scores, measured against business KPI’s.

Key Responsibilities:
Give off good vibes:
• Make every moment matter by being focused on building a culture of giving the best in class customer service across all your team members.
• Ensure every customer interaction counts, ensuring customer complaints are dealt with effectively and efficiently, through face to face, telephone & email.
• Be positive and show energy by ensuring your teams display a positive attitude.
• Ensure the brand vision and values are adhered to and lived and breathed daily.

Get on-board together:
• Behave as one crew working collaboratively to achieve one goal.
• Flex your leadership style to stretch, influence and challenge effectively to get the most from your teams.
• Coach, develop and mentor your teams at all levels to deliver high performance.
• Create an internal pipeline of high performance through regular site inspections and regular checks.
• Always create an environment of open communication at all levels.
• Embrace diversity and inclusion ensuring everyone respects each other.
• Manage relationships with key stakeholders to support your sites.

Make it happen:
• Develop the sales capability of your site to achieve and exceed the overall business plan.
• Responsible for the P&L control ensuring the expenditure is controlled to maximise profit.
• Take pride, take accountability, own and follow through initiatives in your site to ensure your team are all working to the same goal.
• Ensure sites are running at full capacity and have the resources to drive performance.
• To consistently deliver the required standards, service and results, assess things with fresh eyes and ensure that process and procedure is adhered to.
• To co-ordinate facilities management as and where needed.
• Identify and effectively manage operational risk to manage and maintain site standards.
• Maintain compliance and governance throughout your sites.

Key skills and behaviour required:
• To demonstrate and record high performing teams and to drive organisational change.
• To have experience in running multi-sites.
• A strong results-orientated professional with a proven track record.
• Proven track record with delivering the best in class customer service.
• Behaves as one team with strong leadership skills to motivate and engage.
• Strong commercial and financial acumen.

Qualifications & Experience
• Minimum 2 years’ experience in a supervisory or management role
• Health & Safety Training - 2 day awareness (Minimum)

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