Service Administrator

Location Horsham
Salary £25000 - £30000 per annum
Job type Permanent
Discipline Admin & Support
Reference J7205
A leading Design & Manufacturing business with several sites across the UK, are looking to expand their team. Their product range is cutting-edge and services the surveillance and defence industries with products that aid specific client requirements - driving innovation is at the heart of everything they do.
Reporting primarily to the CLS Manager, the purpose of this position is to provide Customer Logistics Support (CLS) to their customers to ensure the stable operation of hardware & software products.
Responsibilities include but are not limited to
•Assistance with and creation of quotations for surveys and repairs to products and systems
•Assist sales team and directors with spares quotations
•Monitor the repair of returns and quote as required
•Monitor the customer service desk
•Monitor team email inbox
•Maintain team diary, inclusive of Field Service Engineers
The Successful applicant:
•Previous experience within a similar position
•Self-motivated and able to work on their own initiative with good problem-solving skills
•Strong customer relations & interpersonal skills with the ability to communicate technically at all levels
•Fully conversant with Microsoft office products
•Knowledge of import/export including military and dual use goods
•Previous knowledge of CRM systems- Salesforce, Jira, Confluence, Dynamics
•Knowledge of ISO9001 process and procedure
•Eligible to obtain SC clearance
What's on Offer?
A competitive salary with benefits including 26 days Annual holiday (Plus Bank Holidays), Contributory Pension, Income Protection, and a High-Street Discounts Scheme.
To hear more about this exciting role please call Michelle on 02380 633399!

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